Privacy Policy

Terms & Conditions

This privacy policy sets out how Fabric Flare Solutions Limited uses and protects any information that you give us.

Fabric Flare Solutions Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fabric Flare Solutions Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: January 2021.

What we collect

We may collect the following information:

• Company Name
• Company Address (including site locations or alternate delivery addresses)
• Company Contacts (buyers, sales, accounts, management etc.)
• Various telephone numbers and fax numbers as supplied by yourselves
• Various email addresses as supplied by yourselves
• Other information relevant to past and present orders placed with ourselves

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• To carry out our obligations arising from any contracts entered into between you and us, for example internal record-keeping, improvements to our service, etc.
• From time to time, we may use your information to contact you for customer feedback survey purposes in order to improve our customer services. We may contact you by email, phone or mail. If you would prefer not to be contacted for feedback information please email us at info@fabricflaresolutions.co.uk

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Controlling your personal information
 

We use data relating to your business to facilitate trading with you and your Company and for general correspondence with your staff on a regular basis. Keeping your data private and secure is of the utmost importance to us and we do not and will never share your information with third parties. The only exception to this is if we are under a duty to disclose or share data in order to comply with any legal obligation.

We do NOT conduct general marketing, and as such any emails you receive from us would only be in response to your enquiries, or in relation to purchase orders currently going through processing.

If you wish to change anything or opt-out of receiving any further emails, please inform us by email at info@fabricflaresolutions.co.uk

Access to information

The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you would like a copy of the information held on you please write to:

Fabric Flare Solutions Limited
44 Pinbush Road
Lowestoft
Suffolk
NR33 7NL
United Kingdom

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.